Refund Policy

​Refunds & Cancellations

 

In terms of the Consumer Protection Act, customers may return goods within 7 days of delivery if the item is defective, damaged, or incorrect.​

We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within 7 days of your purchase.

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Eligibility for Refunds:

• The item must be unused and in its original condition.

• Proof of purchase is required.

• For digital or service-based products, refunds may only apply if the service has not yet been delivered.
   

Non-Refundable Items:

• Sale or promotional items

• Gift cards

• Products damaged through misuse, due to the nature of our products, refunds or exchanges are not offered for opened or used items unless the product is faulty.
   

Processing Time:
Once your return is approved, refunds will be processed within 7- 10 business days, and the amount will be credited to your original method of payment.