Policies & Terms
We process orders within 1-2 business days.
Delivery timelines may vary depending on your location and courier availability.
​
Shipping fees are calculated at checkout.
Once an order has been dispatched, delivery is handled by a third-party courier.
​
Risk of loss or damage passes to the customer upon delivery, in accordance with the Consumer Protection Act.
In terms of the Consumer Protection Act, customers may return goods within 7 days of delivery if the item is defective, damaged, or incorrect.
​
Due to the nature of our products, refunds or exchanges are not offered for opened or used items unless the product is faulty.
​
Approved refunds will be processed within 7–10 business days using the original payment method.
By using this website, you agree to be bound by these Terms and Conditions.
​
All content, images, and trademarks are the property of Nikiwe Botanicals and may not be used without written permission.
​
We reserve the right to refuse service, cancel orders, or update these terms at any time.
​
These terms are governed by the laws of the Republic of South Africa.
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
​
Personal information collected is used solely for order processing, customer communication, and service improvement.
​
We do not sell or share personal information with third parties except where required to fulfill an order or by law.
​
Nikiwe Botanicals is committed to providing a website that is accessible to as many users as possible. ​ We continually work to improve accessibility and welcome feedback from users who experience any difficulty accessing our site.
Shop With Confidence
Clear shipping, returns, and refund guidelines designed to protect you and your purchase.